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Claims FAQ:
- How do I file a Claim?
- How does the claims process work for Accidental Damage & Handling?
- How does the claims process work for Loss & Theft?
- How does the claims process work for major appliances & televisions with in-home service?
- How long does it take to get my claim resolved?
- How much is my deductible?
- What do I need for a LT claim?
- What documentation(s) do I need to provide to file a claim?
- What is the maxim number of claims I am allowed?
- Will I be covered for a loss if it occurs on overseas travel?
- Will I receive a replacement phone/device or a reimbursement in the case that my device is irreparable/lost/stolen?
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Coverage Options & Details:
- Do you offer coverage to schools, government organizations, businesses or non-profit organizations?
- Do you offer warranty coverage protection for commercial appliances & equipment?
- Do you provide worldwide coverage?
- How does my coverage work with my manufacturer’s warranty?
- Is there a deadline to purchase coverage for a device/appliance?
- What does Securranty NOT cover?
- What is a no-lemon policy?
- What products does Securranty provide Warranty coverage for?
- What type of coverage options does Securranty provide?
- When does my coverage begin?
- Where can I read the full terms and conditions of my coverage?
- General FAQ:
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Purchasing a Warranty FAQ’s:
- Can a policy be purchased in the name of my business?
- Can I pay monthly for my purchase of Securranty coverage?
- Do I need to provide proof of purchase?
- Do you offer discounts for bulk purchases for schools, government, business or non-profit organizations?
- How can I purchase Accidental Damage or Handling (ADH) or Loss & Theft (LT) coverage?
- How long can I wait before buying a warranty?
- I am unable to make a warranty purchase online, why?
- If I am purchasing an item as a gift, can I still purchase coverage for it?
- What if I provided wrong information while purchasing a warranty or there is something incorrect on my account?
- Where can I find the serial number for my device?
- Where can I purchase a Securranty warranty?
- Where can I view the Terms & Conditions of the purchase?
- Why am I getting charged sales tax?
- Why do you need product identification information such as Serial No.?
- Transfer, Cancel & Refunds FAQ:
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Transferring My existing Warranty/Insurance to Securranty:
- Can I transfer my existing warranty or insurance on an iPad, tablet, laptop, Television, computers or any appliance?
- How does transferring to Securranty save me money?
- If I have phone insurance thru AT&T, Verizon, Sprint or T-Mobile, can I transfer to Securranty?
- What if I am in the middle of a policy with another company, can I still transfer?
- What if something happens to my device while I am transferring coverage?
- Will I be charged any penalty or fees for cancelling or transferring my phone insurance or warranty plan?
